JB
Jennifer B
1 reviews | Active since Jan 2021
09 May 2025, 12:33
Poor Service
Long story short, once I receive payments outstanding from July 2024, I will be looking at getting a new provider.
All documentation was submitted in July 2024 - which they can't pick up on the system, but the have ID numbers, etc. So I had to submit everything again today.
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Replies (1)
Citiq Prepaid's replyOfficial
09 May 2025, 15:42Good day, Jennifer.
As per our telephone conversation, we sincerely apologize for our unsatisfactory service. The reason we had your ID number on our system is that the initial registration was most likely done telephonically, and compliance documents were requested as a follow-up. We were able to use the documents that were received today to finalize and resolve the query, and as per your request, an email confirmation has been sent to you.
Your feedback has been escalated for the betterment of our internal processes. For any further concerns, please feel free to reach out to us.
Kind Regards,
Citiq Prepaid Team
As per our telephone conversation, we sincerely apologize for our unsatisfactory service. The reason we had your ID number on our system is that the initial registration was most likely done telephonically, and compliance documents were requested as a follow-up. We were able to use the documents that were received today to finalize and resolve the query, and as per your request, an email confirmation has been sent to you.
Your feedback has been escalated for the betterment of our internal processes. For any further concerns, please feel free to reach out to us.
Kind Regards,
Citiq Prepaid Team
Citiq Prepaid's reply09 May 2025, 15:42
Official
Good day, Jennifer.
As per our telephone conversation, we sincerely apologize for our unsatisfactory service. The reason we had your ID number on our system is that the initial registration was most likely done telephonically, and compliance documents were requested as a follow-up. We were able to use the documents that were received today to finalize and resolve the query, and as per your request, an email confirmation has been sent to you.
Your feedback has been escalated for the betterment of our internal processes. For any further concerns, please feel free to reach out to us.
Kind Regards,
Citiq Prepaid Team
As per our telephone conversation, we sincerely apologize for our unsatisfactory service. The reason we had your ID number on our system is that the initial registration was most likely done telephonically, and compliance documents were requested as a follow-up. We were able to use the documents that were received today to finalize and resolve the query, and as per your request, an email confirmation has been sent to you.
Your feedback has been escalated for the betterment of our internal processes. For any further concerns, please feel free to reach out to us.
Kind Regards,
Citiq Prepaid Team