1 reviews | Active since Aug 2013
Poor service
I always use the app when buying prepaid electricity. It is convenient and a little bit cheaper than buying elsewhere. It is also a direct payment from my bank account to theirs. I was without electricity yesterday when I came back from word and bought some electricity. I didn't receive a token. There is sometimes a few minutes delay, but after and hour, I started to query it. I was informed to send the proof of payment to them and they will generate a manual token. I went through the night and didn't receive the token. When I query it this morning, I was informed : Your bank did not send money on time to our side so our system cannot generate a token if it did not detect any payment.Did you make an instant payment of it was a regular payment? I informed them that it was a direct payment on their app. They rep**** that they escalated it and once they received a update, they will send the token. That was 08:00 this morning. 2 hours later. Still nothing and I am still without electricity.
Thank you for taking the time to leave us a review, please accept our apology for the delayed response. Kindly note that we advise tenants to always try to purchase electricity/water tokens before the sub-meters reach 0 units.
The token can only be generated once the payment/s have successfully cleared in our account causing the delay in receiving your token on time.
When a client escalates the matter to us, we try our best to locate the funds, if possible based on the proof of payment to confirm that the transaction was successful and claim the token for you. This is not always possible as the bank may not deposit the money immediately, hence their disclaimer when you make an Electronic Financial Transaction (EFT).
If you require any further assistance please do not hesitate to contact us.
Thank you for taking the time to leave us a review, please accept our apology for the delayed response. Kindly note that we advise tenants to always try to purchase electricity/water tokens before the sub-meters reach 0 units.
The token can only be generated once the payment/s have successfully cleared in our account causing the delay in receiving your token on time.
When a client escalates the matter to us, we try our best to locate the funds, if possible based on the proof of payment to confirm that the transaction was successful and claim the token for you. This is not always possible as the bank may not deposit the money immediately, hence their disclaimer when you make an Electronic Financial Transaction (EFT).
If you require any further assistance please do not hesitate to contact us.