Poor service at Citiq Prepaid

Citiq Prepaid procedures/protocols are very ambiguous, confusing, selfish, unprofessional, and insensitive to customer information security and protection. I was completing the change of ownership form as a current property owner, they rejected my form demanding that I provide the previous owner's ID number, Name and Surname and banking details. This has been a concern and wonders how would I know this very sensitive information about other individuals. They denied to assist me without the provision of this information. And throughout the process, all the consultants I contacted were rude, arrogant, emotional, and not willing to help. I just could not believe there's a company whose very inconsiderate and insensitive and unprofessional such as Citiq Prepaid. Their service is very inefficient and customer confidentiality is compromised. Consultants are not useful instead are more of defensive. This is disappointing and highly unacceptable. Human Rights and Consumer Protection Entities must intervene!