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Sindi N

1 reviews | Active since Dec 2020

02 Feb 2024, 14:12

Poor Poor terrible service from Citiq customer service.

My rating should be -0 they don't even deserve a star what a terrible service I have received this whole entire week, I have been quiet way too long. I have never in my life received such a horrible service before. I ordered a replacement card 2 weeks ago today it's another week I send them POP as well I received no communication whatsoever as to when I can expect my delivery. I had to call and then they LIE saying it will be send after 12 I am still waiting and mind you citiq did not even send me at least a link I can track my delivery I am mostly at work. I had to call and wait 15min+ on a call to be assisted + to be **** too with my airtime. Citiq you are terrible with service I wouldn't be surprised if I don't receive my delivery and by the way the guy who keeps delaying to respond to my emails is Thabo.

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Replies (2)
SN
Sindi N's update02 Feb 2024, 14:12
Reviewer Update
Do better.
Citiq Prepaid
Citiq Prepaid's reply07 Feb 2024, 07:51
Official
Hi Sindi, Thank you for your feedback and apologise for the poor service you feel you received, However kindly note that we use an external company to courier the replacement card and we do not deliver the cards ourselves. we have advised the courier company to supply better communication with their clients. We are however happy to hear that you have received your card, and we highly appreciate your business and look forward to working with you going forward.