LN
Lungie N
1 reviews | Active since Jan 2010
17 Mar 2024, 08:23
Poor customer service
I have been sending email requesting assistance on my account but no response. Worse part I can't even log into website and I have also emailed you guys for assistance no response at all.
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Replies (1)
Citiq Prepaid's replyOfficial
18 Mar 2024, 10:40Good day Lungie,
Thank you for taking our call.
As discussed telephonically, the user profile that you currently have is for tenant use, therefore you will not be able to log in via the landlord portal. We have created a new user that will allow you to access the landlord portal. You will receive a link from us that will require you to activate your profile within 24 hours before the link expires.
We received your email on the 14th of March and responded on the 14th of March at 19:26, we also tried contacting you on the 14th, however, the call went unanswered.
If you experience difficulty accessing your profile, kindly let us know and we will gladly assist you.
Kind regards,
Thank you for taking our call.
As discussed telephonically, the user profile that you currently have is for tenant use, therefore you will not be able to log in via the landlord portal. We have created a new user that will allow you to access the landlord portal. You will receive a link from us that will require you to activate your profile within 24 hours before the link expires.
We received your email on the 14th of March and responded on the 14th of March at 19:26, we also tried contacting you on the 14th, however, the call went unanswered.
If you experience difficulty accessing your profile, kindly let us know and we will gladly assist you.
Kind regards,
Citiq Prepaid's reply18 Mar 2024, 10:40
Official
Good day Lungie,
Thank you for taking our call.
As discussed telephonically, the user profile that you currently have is for tenant use, therefore you will not be able to log in via the landlord portal. We have created a new user that will allow you to access the landlord portal. You will receive a link from us that will require you to activate your profile within 24 hours before the link expires.
We received your email on the 14th of March and responded on the 14th of March at 19:26, we also tried contacting you on the 14th, however, the call went unanswered.
If you experience difficulty accessing your profile, kindly let us know and we will gladly assist you.
Kind regards,
Thank you for taking our call.
As discussed telephonically, the user profile that you currently have is for tenant use, therefore you will not be able to log in via the landlord portal. We have created a new user that will allow you to access the landlord portal. You will receive a link from us that will require you to activate your profile within 24 hours before the link expires.
We received your email on the 14th of March and responded on the 14th of March at 19:26, we also tried contacting you on the 14th, however, the call went unanswered.
If you experience difficulty accessing your profile, kindly let us know and we will gladly assist you.
Kind regards,