MM
Mmasechaba M
1 reviews | Active since May 2024
23 May 2024, 08:19
Poor customer care service
7 days later after installing their prepaid box then the 'bipping' noise from the box is so irritating, day and night we can't even sleep with peace, when I sent emails the only response is someone will assist you soon..... Poor service, im so irritated as I'm writing this cause the noise is still too much in the house.
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Citiq Prepaid's replyOfficial
27 Jun 2024, 10:14Thank you for your feedback, Mrs Molele, as discussed over the call, the meter dose sound an Alarm when the units go below 5 units. how this alarm can be switched off by entering the code 865 and enter. Or you can simply top up with units that exceed 5 kwh.
Citiq Prepaid's reply27 Jun 2024, 10:14
Official
Thank you for your feedback, Mrs Molele, as discussed over the call, the meter dose sound an Alarm when the units go below 5 units. how this alarm can be switched off by entering the code 865 and enter. Or you can simply top up with units that exceed 5 kwh.