POOR AND DISAPPOINTING SERVICE - CITIQ PRE-PAID ELECTRICITY METER

My 82 year old aunt had a problem with a Citiq Electricity Pre-paid meter. There was no electricity even though the meter had more than 90 units of electricity left prior to the screen going completely blank. I contacted Citiq Cape Town office and spoke to Taipeng who sent a 20 digit number and said it should work again once punched in. When this did not happen I phoned Citiq's office again and then spoke to Sihle who said they have no electricians available to go and have a look at the faulty meter. He then put me through to the Manageres Sylvia who said they don't send out electricitians and that WE have to get a qualified electrician at OUR COST to see what the problem is / sort out THE FAULTY METER and it needs to be exchanged at the place it was bought because it is still under guarantee. My aunt was without electricity for 25 hours (excluding 2 hours of loadshedding) and the meter went on by itself again. My disappointment is POOR SERVICE DELIVERY WHERE THE CUSTOMER MUST SORT OUT A METER AT OWN EXPENSE THAT IS FAULTY. Fortunately just before the electrician got to the property the meter went on by itself without anybody touching it. When I phoned and spoke to Sylvia again she said it was probably due to loadshedding... The irony is we have 2 prepaid electricity and 5 prepaid water meters with CITIQ and it is the FIRST TIME we needed their assistance because of THEIR FAULTY METER just to find out this is their policy with Citiq Pre-paid Electricity Meters.