payments

I have never had an experience with any company like I did with this business. its been nearly 2months where my payments were block after changing owner ship, I have been calling in consistently and spending at least 30min on a call. each time being told that this will be escalated to a super visor and that i will receive confirmation of change. the only thing that has change last week after many calls were the meter updated to my profile. the months payments that were blocked and not paid to me neither the previous owner (who is my uncles and therefore can confirm this as they renting the one flatlet). No One provides feedback on who will be paying my hard earned money back to me. No One cares about how the lights will stay on when the money is not being returned. Now i have to take care of e house holds electricity and no one at citiq is proving feedback.