AS
Anneret S
1 reviews | Active since Feb 2020
02 Feb 2026, 12:23
Paying more for different Suburbs
Good day, Please advise why are there a difference in prices on units for different suburbs? We tested this and it's true. There is a difference in the prices and some its a huge difference. Please explain this because I don't pay more at Eskom just because I live in another suburb in my city???
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Citiq Prepaid's replyOfficial
02 Feb 2026, 14:22Dear Anneret,
We are so sorry to hear about the frustration this matter has caused you.
We have made several attempts to contact with you telephonically to get some more details from you and to find a suitable outcome. Unfortunately we have not been successful thusfar. There could be specific reasons for the different rates but we do need to get more information from you in order to investigate the situation fully.
Please do reach out to us at a time that is convenient for you so that we may assist you. We would like to reassure you of our determination to provide you with the best possible service.
If you need any other assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
We are so sorry to hear about the frustration this matter has caused you.
We have made several attempts to contact with you telephonically to get some more details from you and to find a suitable outcome. Unfortunately we have not been successful thusfar. There could be specific reasons for the different rates but we do need to get more information from you in order to investigate the situation fully.
Please do reach out to us at a time that is convenient for you so that we may assist you. We would like to reassure you of our determination to provide you with the best possible service.
If you need any other assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
Citiq Prepaid's reply02 Feb 2026, 14:22
Official
Dear Anneret,
We are so sorry to hear about the frustration this matter has caused you.
We have made several attempts to contact with you telephonically to get some more details from you and to find a suitable outcome. Unfortunately we have not been successful thusfar. There could be specific reasons for the different rates but we do need to get more information from you in order to investigate the situation fully.
Please do reach out to us at a time that is convenient for you so that we may assist you. We would like to reassure you of our determination to provide you with the best possible service.
If you need any other assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
We are so sorry to hear about the frustration this matter has caused you.
We have made several attempts to contact with you telephonically to get some more details from you and to find a suitable outcome. Unfortunately we have not been successful thusfar. There could be specific reasons for the different rates but we do need to get more information from you in order to investigate the situation fully.
Please do reach out to us at a time that is convenient for you so that we may assist you. We would like to reassure you of our determination to provide you with the best possible service.
If you need any other assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management