LP
Leon P
1 reviews | Active since Aug 2024
04 Sept 2024, 17:34
Pathetic service
I have been trying for two days to get hold of Citiq as they are supposedly to be 24/7. WhatsApp messages and then just get ignored. Five emails and just ignored how do you get tokens from them if selfvend does not respond
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Replies (2)LP
Leon P's updateReviewer Update
04 Sept 2024, 17:35I forgot to indicate twice holding on for 35 minutes with nobody picking up
LP
Leon P's update04 Sept 2024, 17:35
Reviewer Update
I forgot to indicate twice holding on for 35 minutes with nobody picking up
Citiq Prepaid's replyOfficial
09 Sept 2024, 09:50Dear Leon
We apologize for the inconvenience caused.
We tried calling you but your number rang to voicemail, we have sent your tokens via email.
Kindly note that we have a turnaround time of 48 hours on Selfvend queries. We encourage all our clients to make bulk orders to avoid long waiting times on tokens and to place their orders in advance.
Thank you
Kind regards
We apologize for the inconvenience caused.
We tried calling you but your number rang to voicemail, we have sent your tokens via email.
Kindly note that we have a turnaround time of 48 hours on Selfvend queries. We encourage all our clients to make bulk orders to avoid long waiting times on tokens and to place their orders in advance.
Thank you
Kind regards
Citiq Prepaid's reply09 Sept 2024, 09:50
Official
Dear Leon
We apologize for the inconvenience caused.
We tried calling you but your number rang to voicemail, we have sent your tokens via email.
Kindly note that we have a turnaround time of 48 hours on Selfvend queries. We encourage all our clients to make bulk orders to avoid long waiting times on tokens and to place their orders in advance.
Thank you
Kind regards
We apologize for the inconvenience caused.
We tried calling you but your number rang to voicemail, we have sent your tokens via email.
Kindly note that we have a turnaround time of 48 hours on Selfvend queries. We encourage all our clients to make bulk orders to avoid long waiting times on tokens and to place their orders in advance.
Thank you
Kind regards