Pathetic service Citiq

I called Citiq customer service 10min ago and the consultant pretended he could not hear me and cut the call, now that there are issues with the Meyers Citiq are unable to assist their clients, I manage 20meters through Citiq and I must say this is the worst service ever , the whattapp messages are not responded to since last week, then you have these rude consultants who hang up on you because its probably ebd of shift