NL
Nathaniel L
1 reviews | Active since Apr 2010
20 Jul 2023, 13:48
Pathetic service
It's been 3 days struggling to get my meter registered I sent all information required but refusing to assist me . I must ask for assistance but no one seems to bother
I used the WhatsApp portal and sent and email
Helpful (0)
Replies (1)0
Replies (1)
Citiq Prepaid's replyOfficial
23 Jul 2023, 21:57Good day
Thank you for taking our call.
The meter is successfully registered
The meter is successfully registered
For future reference please note, after a successful installation your meters will need to be activated/registered before your tenants can start using it.
All you need to do is complete the form on the inside of the meter packaging, or call ***, and we’ll register and activate your meter.
Key Information to proceed are the owner's details (particularly bank account) and the applicable local tariffs (a recent municipal statement is enough).
Always keep these details on hand if you are registering telephonically.
Remember, only once the meter is registered and we have your banking details will the meter be ready to accept tokens and provide your tenants with access to electricity and/or water.
If you need any further assistance, please do not hesitate to contact us.
Kind Regards
Citiq Prepaid's reply23 Jul 2023, 21:57
Official
Good day
Thank you for taking our call.
The meter is successfully registered
The meter is successfully registered
For future reference please note, after a successful installation your meters will need to be activated/registered before your tenants can start using it.
All you need to do is complete the form on the inside of the meter packaging, or call ***, and we’ll register and activate your meter.
Key Information to proceed are the owner's details (particularly bank account) and the applicable local tariffs (a recent municipal statement is enough).
Always keep these details on hand if you are registering telephonically.
Remember, only once the meter is registered and we have your banking details will the meter be ready to accept tokens and provide your tenants with access to electricity and/or water.
If you need any further assistance, please do not hesitate to contact us.
Kind Regards