Pathetic service and assistance to tenants.

Citiq prepaid has blocked my prepaid meter upon request from landlord due to the fact that I haven't paid rent for one month, but the landlord is well aware of the fact that I lost my job during lockdown.

I have contacted citiq prepaid to inform them that is against South African law to cut utilities unless there is a court order they refuse to unblock the meter unless owner instruct them to.

Absolutely pathetic since I buy my own prepaid units, prior to using electricity and this isn't lawfull. I have now been without electricity for 5 days straight and will be taking this further.