MVdH
Magdaleen Van den Heever
1 reviews | Active since Aug 2013
02 Oct 2023, 16:12
Paid but didn't receive prepaid token
I bought our monthly electricity last night and didn't receive the token as yet.
Sent a whatsapp yo their number and phoned twice to query it, but still didn't receive any feedback.
This is the second time that I have the same problem.
I paid, but didn't receive any yoken NOR feedback
Helpful (0)
Replies (1)0
Replies (1)
Citiq Prepaid's replyOfficial
03 Oct 2023, 18:30Good day Magdaleen,
Thank you for taking our call.
As per the telephone conversation we have provided you with the token. We are aware that there was a delay in receiving tokens bought via the App, however the issue has now been resolved we apologize for the inconvenience caused.
If you require any further assistance please do not hesitate to contact us.
Thank you for taking our call.
As per the telephone conversation we have provided you with the token. We are aware that there was a delay in receiving tokens bought via the App, however the issue has now been resolved we apologize for the inconvenience caused.
If you require any further assistance please do not hesitate to contact us.
Citiq Prepaid's reply03 Oct 2023, 18:30
Official
Good day Magdaleen,
Thank you for taking our call.
As per the telephone conversation we have provided you with the token. We are aware that there was a delay in receiving tokens bought via the App, however the issue has now been resolved we apologize for the inconvenience caused.
If you require any further assistance please do not hesitate to contact us.
Thank you for taking our call.
As per the telephone conversation we have provided you with the token. We are aware that there was a delay in receiving tokens bought via the App, however the issue has now been resolved we apologize for the inconvenience caused.
If you require any further assistance please do not hesitate to contact us.