CS
Cathy S
1 reviews | Active since Jan 2019
07 Oct 2025, 17:39
NOT IMPRESSED
My Husband recently passed away and the pre-paid meter was on his name, the reimbur*****t at the end of the month went into his bank account. When I called them it sounded easy to do a Change of Ownership. I forwarded the necessary documents. I have two messages for Kennan. Got an email from Chantelle. Don't know what my Heirs and y Will have to do with this????? Is the Death Certificate not enough or would they like me to bring them his ashes????? If this is going to be an issue, then it will leave me with NO ALTERNATIVE to have their meter replaced with another.
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Citiq Prepaid's replyOfficial
08 Oct 2025, 14:27Dear Cathy,
We sincerely apologise for the frustration and inconvenience you suffered during this very challenging time. Our deepest condolences to you and your family.
As per our discussions with you, the change of ownership has been successfully completed and you don't have to worry about any further issues. The uncer*****y regarding the will has been cleared up and all paperwork you submitted is in order. There is nothing further you need to do.
We thank you for your patience and understanding in this regards and we remain committed to providing you with an exceptional service.
If you need any further assistance at all, please reach out to us immediately. We are here to help.
Warm Regards
Citiq Management
We sincerely apologise for the frustration and inconvenience you suffered during this very challenging time. Our deepest condolences to you and your family.
As per our discussions with you, the change of ownership has been successfully completed and you don't have to worry about any further issues. The uncer*****y regarding the will has been cleared up and all paperwork you submitted is in order. There is nothing further you need to do.
We thank you for your patience and understanding in this regards and we remain committed to providing you with an exceptional service.
If you need any further assistance at all, please reach out to us immediately. We are here to help.
Warm Regards
Citiq Management
Citiq Prepaid's reply08 Oct 2025, 14:27
Official
Dear Cathy,
We sincerely apologise for the frustration and inconvenience you suffered during this very challenging time. Our deepest condolences to you and your family.
As per our discussions with you, the change of ownership has been successfully completed and you don't have to worry about any further issues. The uncer*****y regarding the will has been cleared up and all paperwork you submitted is in order. There is nothing further you need to do.
We thank you for your patience and understanding in this regards and we remain committed to providing you with an exceptional service.
If you need any further assistance at all, please reach out to us immediately. We are here to help.
Warm Regards
Citiq Management
We sincerely apologise for the frustration and inconvenience you suffered during this very challenging time. Our deepest condolences to you and your family.
As per our discussions with you, the change of ownership has been successfully completed and you don't have to worry about any further issues. The uncer*****y regarding the will has been cleared up and all paperwork you submitted is in order. There is nothing further you need to do.
We thank you for your patience and understanding in this regards and we remain committed to providing you with an exceptional service.
If you need any further assistance at all, please reach out to us immediately. We are here to help.
Warm Regards
Citiq Management