Not generating the 2 Key Change Tokens for sub meter to be recoded.

The 2 Key Change Tokens have not been received to recode, only credit token was received. I was not aware that the recoding app**** to Sub meters. Hence my late follow up. My Municipality main meter was successfully recoded in October 2023. My concern is will I be assisted in time, the deadline is on Sunday, 24th November 2024. Made use of all your channels to be assisted. Phoned, Emailed and WhatsApp messages sent to be assisted on what I need to do. The contact number rings and no one is answering your phone lines on option 1 or 2. Sent an email, was given a ticket reference number... WhatsApp text sent, the response does not answer my questiins.I am truly happy and had no problems with the pre paid meter ever since it was installed. This was my last resort to complain to ask kindly what it is, I should do or have not done to be compliant Please assist me and others that is starting to panic on your lack of communication on this important matter.Thanking you in advance.