SK
Sefularo K
1 reviews | Active since Dec 2015
22 Apr 2019, 10:57
Nonsensical tariffs
I have been trying to figure out why citiq electricity units are extremely lower than those of Eskom. After doing the math and being on their website I found out that I am being receiving way less than I should for my tariffs
I contacted the head office and they asked that I send them my meter since then they disappeared. No one is helping or explaining why I only get 39,20 units for R100 electricity whereas it should be getting more. If one unit is R1,24 then why am I getting 39,20 units
Someone should explain this and refund me for all my purchases since January
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Replies (2)0
Replies (2)
Citiq Prepaid's replyOfficial
22 Apr 2019, 14:43Hi Sefularo
We've put together a helpful explanation of the breakdown of tariffs, this can be viewed here - https://www.citiqprepaid.co.za/faq/#does-all-my-money-go-into-purchasing-units. For more information about your tariffs, we encourage you to speak to your landlord.
For any help or more information, please contact us on ***
We've put together a helpful explanation of the breakdown of tariffs, this can be viewed here - https://www.citiqprepaid.co.za/faq/#does-all-my-money-go-into-purchasing-units. For more information about your tariffs, we encourage you to speak to your landlord.
For any help or more information, please contact us on ***
Citiq Prepaid's reply22 Apr 2019, 14:43
Official
Hi Sefularo
We've put together a helpful explanation of the breakdown of tariffs, this can be viewed here - https://www.citiqprepaid.co.za/faq/#does-all-my-money-go-into-purchasing-units. For more information about your tariffs, we encourage you to speak to your landlord.
For any help or more information, please contact us on ***
We've put together a helpful explanation of the breakdown of tariffs, this can be viewed here - https://www.citiqprepaid.co.za/faq/#does-all-my-money-go-into-purchasing-units. For more information about your tariffs, we encourage you to speak to your landlord.
For any help or more information, please contact us on ***
SK
Sefularo K's updateReviewer Update
22 Apr 2019, 14:45I buy prepaid electricity, what does my landlords have to do with anything?
SK
Sefularo K's update22 Apr 2019, 14:45
Reviewer Update
I buy prepaid electricity, what does my landlords have to do with anything?