TA
Tarnelle A
1 reviews | Active since Nov 2012
05 Oct 2015, 08:28
NO VOUCHER NUMBER.....AGAIN!!!
Once again I am awaiting a voucher number from Citiq Prepaid. In the meantime I have no electricity, but they wouldn't care about that, as long as they get my money. I have been trying nonstop for the past half hour to reach customer care but they don't answer their phones, mind you the voice prompt says that their hours are 8am-5pm. It is now 8.24am.<br> <br> When I asked for Michael Frans' direct line number, he doesn't answer either (mind you they did give me the wrong number as I got through to Damelin College on ***). Alternatively they did give me another number, but surprisingly no one answers on that number either - ***.
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Citiq Prepaid's replyOfficial
05 Oct 2015, 09:13Hello tarn02043,
Good day Tarnelle
Thank you for your comments, which we have noted.
The Citiq Prepaid finance team is checking whether your EFT (done this morning) has cleared our account. As soon as it clears, we can issue the token.
Please note that our Help Desk number, which is available 7 days a week, 8am to 8pm, is ***.
Simon
(Director)
Good day Tarnelle
Thank you for your comments, which we have noted.
The Citiq Prepaid finance team is checking whether your EFT (done this morning) has cleared our account. As soon as it clears, we can issue the token.
Please note that our Help Desk number, which is available 7 days a week, 8am to 8pm, is ***.
Simon
(Director)
Citiq Prepaid's reply05 Oct 2015, 09:13
Official
Hello tarn02043,
Good day Tarnelle
Thank you for your comments, which we have noted.
The Citiq Prepaid finance team is checking whether your EFT (done this morning) has cleared our account. As soon as it clears, we can issue the token.
Please note that our Help Desk number, which is available 7 days a week, 8am to 8pm, is ***.
Simon
(Director)
Good day Tarnelle
Thank you for your comments, which we have noted.
The Citiq Prepaid finance team is checking whether your EFT (done this morning) has cleared our account. As soon as it clears, we can issue the token.
Please note that our Help Desk number, which is available 7 days a week, 8am to 8pm, is ***.
Simon
(Director)