KG
Kobie G
1 reviews | Active since Jun 2018
29 May 2025, 07:50
No refund given
We have moved into a new property in February 2025, whereby we purchased prepaid electricity on the meter, only to find out that the meter is not in use anymore. Since then, I have tried to contact and asked for a refund of the purchase from Citiq but with no avail. It is going in circles and still no payback or resolution.
Helpful (0)
Replies (3)0
Replies (3)
Citiq Prepaid's replyOfficial
29 May 2025, 11:28Good day,
We apologize for any inconvenience caused to you.
We have tried contacting you on the number that you supp**** on this Hello Peter, but the line went unanswered, and we left you a voicemail message.
Vouchers are irreversible however, we would like to discuss how else you can be assisted. For any further concerns, please feel free to reach out to us with an alternative number or a time best suitable to call you.
Kind Regards,
Citiq Prepaid Team
We apologize for any inconvenience caused to you.
We have tried contacting you on the number that you supp**** on this Hello Peter, but the line went unanswered, and we left you a voicemail message.
Vouchers are irreversible however, we would like to discuss how else you can be assisted. For any further concerns, please feel free to reach out to us with an alternative number or a time best suitable to call you.
Kind Regards,
Citiq Prepaid Team
Citiq Prepaid's reply29 May 2025, 11:28
Official
Good day,
We apologize for any inconvenience caused to you.
We have tried contacting you on the number that you supp**** on this Hello Peter, but the line went unanswered, and we left you a voicemail message.
Vouchers are irreversible however, we would like to discuss how else you can be assisted. For any further concerns, please feel free to reach out to us with an alternative number or a time best suitable to call you.
Kind Regards,
Citiq Prepaid Team
We apologize for any inconvenience caused to you.
We have tried contacting you on the number that you supp**** on this Hello Peter, but the line went unanswered, and we left you a voicemail message.
Vouchers are irreversible however, we would like to discuss how else you can be assisted. For any further concerns, please feel free to reach out to us with an alternative number or a time best suitable to call you.
Kind Regards,
Citiq Prepaid Team
KG
Kobie G's updateReviewer Update
30 May 2025, 10:11I have rep**** back to your communication portal via WhatsApp but still nothing is resolved.
It is totally unacceptable that the money can be taken but not reversed back to the client, this is very convenient.
It like *****ing my money and then just to say sorry about that. I hope people know not to do business with you
It is totally unacceptable that the money can be taken but not reversed back to the client, this is very convenient.
It like *****ing my money and then just to say sorry about that. I hope people know not to do business with you
KG
Kobie G's update30 May 2025, 10:11
Reviewer Update
I have rep**** back to your communication portal via WhatsApp but still nothing is resolved.
It is totally unacceptable that the money can be taken but not reversed back to the client, this is very convenient.
It like *****ing my money and then just to say sorry about that. I hope people know not to do business with you
It is totally unacceptable that the money can be taken but not reversed back to the client, this is very convenient.
It like *****ing my money and then just to say sorry about that. I hope people know not to do business with you
Citiq Prepaid's replyOfficial
30 May 2025, 12:20We apologize once again for the trouble, Kobie, as explained on our call, we have sent you the documentation aspect of things. The monies were already released to the property owner.
Citiq Prepaid's reply30 May 2025, 12:20
Official
We apologize once again for the trouble, Kobie, as explained on our call, we have sent you the documentation aspect of things. The monies were already released to the property owner.