1 reviews | Active since Jan 2014
Nearly 100% price increase...RIDICULOUS
<p>From paying R50 for 34 point something units, we are now paying the same price for only 18 units. absolutely ridiculous. and when you try and get in contact with customer care, there is no answer to either phone calls or emails..pathetic</p>
Dear Tish-Anne
I am so sorry that you have not had a good expereince.
We pride ourselves in providing exceptional customer service via our Help Desk which is open 365 days a year from 7am to 10pm!
Please could you send me an example of an unanswered email as well as the number from which you called, and I will follow up immediately on our call logs, and provide you feedback.
With regards to the tariff complaint, please note that we operate a recovery system on behalf of Landlords, and that the Landlord sets the tariff on your meter. This tariff should be in line with the tariffs for Eskom or the local municipality in your area.
I cannot locate the meter number that you have provided on our system. Please could you check it and provide me with your correct 11-digit meter number.
Kind regards
Simon Tippett - Director (Operations)
Dear Tish-Anne
I am so sorry that you have not had a good expereince.
We pride ourselves in providing exceptional customer service via our Help Desk which is open 365 days a year from 7am to 10pm!
Please could you send me an example of an unanswered email as well as the number from which you called, and I will follow up immediately on our call logs, and provide you feedback.
With regards to the tariff complaint, please note that we operate a recovery system on behalf of Landlords, and that the Landlord sets the tariff on your meter. This tariff should be in line with the tariffs for Eskom or the local municipality in your area.
I cannot locate the meter number that you have provided on our system. Please could you check it and provide me with your correct 11-digit meter number.
Kind regards
Simon Tippett - Director (Operations)