CM
Cornelia M
1 reviews | Active since Feb 2019
10 Dec 2022, 11:01
Money ****** by Citiq
Extremely poor service from Citiq Uitenhage. No monies have been paid into my account. No benefit statement was sent to me for the past two months. All emails go unanswered, and no one cares.
Email sent to: Taheerah Vyver: *** - no feedback. Email sent to: *** - NO FEEDBACK.
WHO CAN HELP ME WITH THIS WHEN A COMPANY *****S YOUR MONEY AND DONT ANSWER YOU?
This was not the service that was promised to me!
Helpful (0)
Replies (3)0
Replies (3)
Citiq Prepaid's replyOfficial
12 Dec 2022, 10:29Good morning Cornelia, I have communicated with you via e-mail. The December payment was returned to us with an error. I have successfully resubmitted and escalated it to our Finance Department for action. I have included the requested Principal Statements for both October and November 2022 in the email. If you require any further assistance, please do not hesitate to contact us.
Citiq Prepaid's reply12 Dec 2022, 10:29
Official
Good morning Cornelia, I have communicated with you via e-mail. The December payment was returned to us with an error. I have successfully resubmitted and escalated it to our Finance Department for action. I have included the requested Principal Statements for both October and November 2022 in the email. If you require any further assistance, please do not hesitate to contact us.
CM
Cornelia M's updateReviewer Update
12 Dec 2022, 10:37Thank you, I did receive your communication and answered you. First of all, thank you for solving this problem, it was the first time it happened. However, as I stated in the email, it is still very unprofessional of your company to wait until the middle of the month to let me know the money was returned to you. (and I only received feedback because I complaint here). Furthermore, I also want to emphasize how your company didn't answer me upon requesting this information. Thus please increase your service to your clients. This was not acceptable service from a big company.
CM
Cornelia M's update12 Dec 2022, 10:37
Reviewer Update
Thank you, I did receive your communication and answered you. First of all, thank you for solving this problem, it was the first time it happened. However, as I stated in the email, it is still very unprofessional of your company to wait until the middle of the month to let me know the money was returned to you. (and I only received feedback because I complaint here). Furthermore, I also want to emphasize how your company didn't answer me upon requesting this information. Thus please increase your service to your clients. This was not acceptable service from a big company.
Citiq Prepaid's replyOfficial
12 Dec 2022, 16:07We apologize that your email was not responded to on time and this will be dealt with accordingly. Our system does not notify us if a payment has been returned, we can only view returned payments once the owner escalates the matter to us. We strive to provide the best service possible and appreciate your feedback, this helps us to improve our service delivery.
Citiq Prepaid's reply12 Dec 2022, 16:07
Official
We apologize that your email was not responded to on time and this will be dealt with accordingly. Our system does not notify us if a payment has been returned, we can only view returned payments once the owner escalates the matter to us. We strive to provide the best service possible and appreciate your feedback, this helps us to improve our service delivery.