IP
IPELENG P
1 reviews | Active since May 2026
29 May 2026, 21:33
Money gone but no token
2nd time buying electricity on your app but not getting any token while money from my bank account is gone
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Citiq Prepaid's replyOfficial
02 Jun 2026, 07:54Dear Ipeleng,
Thank you so much for taking the time to share your comments with us. We sincerely apologise for the great frustration this matter caused you.
After investigating we found that we did have some delays in processing the tokens once payment had been received. We can however confirm that your tokens were indeed generated and received. Our tech team is working on a solution for the issue you experienced so that you don't have to go through this again.
We will continue to maintain high standards of service to ensure we meet your expectations going forward.
If you need any assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
Citiq Prepaid's reply02 Jun 2026, 07:54
Official
Dear Ipeleng,
Thank you so much for taking the time to share your comments with us. We sincerely apologise for the great frustration this matter caused you.
After investigating we found that we did have some delays in processing the tokens once payment had been received. We can however confirm that your tokens were indeed generated and received. Our tech team is working on a solution for the issue you experienced so that you don't have to go through this again.
We will continue to maintain high standards of service to ensure we meet your expectations going forward.
If you need any assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management