CG
Charol G
1 reviews | Active since May 2022
04 Sept 2023, 15:38
Meterbox registration
Im soooo very very frustrated with poor service i got on the whatsapp platform they take long to reply ,difficulty logging in my details to register my new meterbox sitting for days without power .I did everything they told me to do but fail.Why u hav to register on app or website makes me confuse..poor poor service
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Citiq Prepaid's replyOfficial
06 Sept 2023, 08:07Good Morning Charol,
We have tried contacting you telephonically but you were unavailable.
We have sent you a direct email to request an alternative number to contact you on in order to assist you with navigating the website and the app as we have an owner and tenant app available.
There was a delay in the registration as we did not receive the completed registration form, however, the meter has been successfully registered and we did resend your activation email for your user profile as you had not activated the account and therefore were unable to log in.
If there is anything else you require assistance with or clarity on please do not hesitate to call us at ***or alternatively you can email us at ***
We have tried contacting you telephonically but you were unavailable.
We have sent you a direct email to request an alternative number to contact you on in order to assist you with navigating the website and the app as we have an owner and tenant app available.
There was a delay in the registration as we did not receive the completed registration form, however, the meter has been successfully registered and we did resend your activation email for your user profile as you had not activated the account and therefore were unable to log in.
If there is anything else you require assistance with or clarity on please do not hesitate to call us at ***or alternatively you can email us at ***
Citiq Prepaid's reply06 Sept 2023, 08:07
Official
Good Morning Charol,
We have tried contacting you telephonically but you were unavailable.
We have sent you a direct email to request an alternative number to contact you on in order to assist you with navigating the website and the app as we have an owner and tenant app available.
There was a delay in the registration as we did not receive the completed registration form, however, the meter has been successfully registered and we did resend your activation email for your user profile as you had not activated the account and therefore were unable to log in.
If there is anything else you require assistance with or clarity on please do not hesitate to call us at ***or alternatively you can email us at ***
We have tried contacting you telephonically but you were unavailable.
We have sent you a direct email to request an alternative number to contact you on in order to assist you with navigating the website and the app as we have an owner and tenant app available.
There was a delay in the registration as we did not receive the completed registration form, however, the meter has been successfully registered and we did resend your activation email for your user profile as you had not activated the account and therefore were unable to log in.
If there is anything else you require assistance with or clarity on please do not hesitate to call us at ***or alternatively you can email us at ***