SS
Sifiso S
1 reviews | Active since Apr 2025
10 Apr 2025, 13:17
meter boxes
i have bought prepaid meter boxes for my tenats ay my grannies house 2021 and i was promised that i will get percentage into my account when my tenats purchase electricity . it is my grandparents house which they are deceased i lodged a call with Citiq prepaid to enquire they requested i send compliance documents which i did and now they are responding to any of my emails, calls and whatsup messages this the reference number *** for my quiry and thy are service is horrible.
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Citiq Prepaid's replyOfficial
14 Apr 2025, 14:59Good day, Sifiso
We truly apologize for the underwhelming service, It is never our intention to leave such a mark on our customers' journeys.
We tried calling you a few times on the number provided, as we have studied your profile and would like to provide suitable solutions.
Please reply to this comment with an alternative number or a time most suitable for you to take our call.
Kind Regards
Citiq Prepaid Team
We truly apologize for the underwhelming service, It is never our intention to leave such a mark on our customers' journeys.
We tried calling you a few times on the number provided, as we have studied your profile and would like to provide suitable solutions.
Please reply to this comment with an alternative number or a time most suitable for you to take our call.
Kind Regards
Citiq Prepaid Team
Citiq Prepaid's reply14 Apr 2025, 14:59
Official
Good day, Sifiso
We truly apologize for the underwhelming service, It is never our intention to leave such a mark on our customers' journeys.
We tried calling you a few times on the number provided, as we have studied your profile and would like to provide suitable solutions.
Please reply to this comment with an alternative number or a time most suitable for you to take our call.
Kind Regards
Citiq Prepaid Team
We truly apologize for the underwhelming service, It is never our intention to leave such a mark on our customers' journeys.
We tried calling you a few times on the number provided, as we have studied your profile and would like to provide suitable solutions.
Please reply to this comment with an alternative number or a time most suitable for you to take our call.
Kind Regards
Citiq Prepaid Team