aM
anjelin M
1 reviews | Active since May 2025
16 May 2025, 15:05
Landlords: Do NOT use Citiq Prepaid. Poor and Non existent Support.
Do not buy electricity from Citiq Prepaid website! Landlords - don't use Citiq Prepaid, your tenants will complain!
After you pay Citiq Prepaid as a tenant on their iwn website, you don't get the prepaid code at all. This has been the case for the past week. And they not fixing the issue.
And worse: support completely ignores you on any channel!
You can't see your last 5 purchases as before, and cant see the token. Why take peoples money then?
Why are you taking people's money and not showinf our token on the site? You would think that this is important since you're paying online. I cancelled my bank card. No more.
This is the worst company. Avoid.
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Citiq Prepaid's replyOfficial
19 May 2025, 09:11Good day,
We would like to extend our sincerest apologies for the time-consuming and frustrating ordeal that you faced. We have tried contacting you on the number that you supp**** on this Hello Peter but we were in no luck and it went to voicemail. We would like to get feedback from you to resolve your query and better our processes and/or systems.
Kindly provide us with an alternative number to further assist you.
Kind Regards,
Citiq Prepaid Team
We would like to extend our sincerest apologies for the time-consuming and frustrating ordeal that you faced. We have tried contacting you on the number that you supp**** on this Hello Peter but we were in no luck and it went to voicemail. We would like to get feedback from you to resolve your query and better our processes and/or systems.
Kindly provide us with an alternative number to further assist you.
Kind Regards,
Citiq Prepaid Team
Citiq Prepaid's reply19 May 2025, 09:11
Official
Good day,
We would like to extend our sincerest apologies for the time-consuming and frustrating ordeal that you faced. We have tried contacting you on the number that you supp**** on this Hello Peter but we were in no luck and it went to voicemail. We would like to get feedback from you to resolve your query and better our processes and/or systems.
Kindly provide us with an alternative number to further assist you.
Kind Regards,
Citiq Prepaid Team
We would like to extend our sincerest apologies for the time-consuming and frustrating ordeal that you faced. We have tried contacting you on the number that you supp**** on this Hello Peter but we were in no luck and it went to voicemail. We would like to get feedback from you to resolve your query and better our processes and/or systems.
Kindly provide us with an alternative number to further assist you.
Kind Regards,
Citiq Prepaid Team