joymeter ****ming me of tokens

i have a prepaid joymeter 211 installed in my seperate entrance. at first everything went well and i had no issues regarding the meter box. as soon as we had to upgrade the meter box i started noticing that im getting lesser tokens for the amount of money that im buying for. i contacted joymeter customer care nd no response then i contacted joymeter directly and spoke to a JASON who told me they only deal with selling of the prepaid boxes and not software issues without any referall to someone else i might add. i contacted citiq prepaid and still no answer. at the moment im not happy with having this prepaid meter because it seems asif they ripping me off with tokens because the amount of tokens i used to get when purchasing is not the same and none of them can clearly answer me as to why its happening. this sucks because now im researching other companies to install a better prepaid meter box that dont rip people off their hard earned money its enough that we dealing with *******ion in our own land now sub companies seems to be pulling the same stunts.