Ive been working with cityq for over 5yrs and am registered with city -q lately I've had most worst service where I had to get manager number where he could activate meter in two minutes,where city -q team has been giving me run around completely unaccep

Ive been working with cityq for over 5yrs and am registered with city -q lately I've had most worst service where I had to get manager number where he could activate meter in two minutes,where city -q team has been giving me run around completely unacceptable never had such bad service delivery from above company till recently . What's happened why do I have to trouble manager after hours ( who assists in two minutes) while staff is not knowing what to do , am disappointed as I said been working with cityq for many years only now been having hard time . Please train your staff or if over demanded then employ adi quite staff to run efficiently please . We can't leave customer without electricity , embarrassing really