SL
Sidney L
1 reviews | Active since Dec 2012
29 Aug 2024, 09:11
Incompetence at its best.
Joke of a company! It is a pity that a 0 start rating is not an option.
I am trying for days now to get a paid token from this company, I've sent them the proof of payment, meter number and all other information they requested, just to be ignored when making follow-ups.
And, whoever is suppose to assist on their Whats-App line is totally ***********, sending me the same messages over and over.
Seems the only way to get this resolved is for me to go to their offices to have a one-on-one, their digital assistance is totally useless.
Helpful (0)
Replies (3)0
Replies (3)
Citiq Prepaid's replyOfficial
29 Aug 2024, 10:03Good day Mr Sidney... Thank you for taking my call, apologise for the delay but we have resolved your query, and your token has been sent via SMS.
Citiq Prepaid's reply29 Aug 2024, 10:03
Official
Good day Mr Sidney... Thank you for taking my call, apologise for the delay but we have resolved your query, and your token has been sent via SMS.
SL
Sidney L's updateReviewer Update
29 Aug 2024, 10:20Assisted, thank you.
I was assisted by their supervisory team, and the the issue was effectively resolved; within a few minutes I received my token.
Thank you for the response and quick resolution. It is suggested that this kind of service is rendered from the start, it will count a lot toward company efficiency, customer support and transparency.
Thank you again for the assistance.
I was assisted by their supervisory team, and the the issue was effectively resolved; within a few minutes I received my token.
Thank you for the response and quick resolution. It is suggested that this kind of service is rendered from the start, it will count a lot toward company efficiency, customer support and transparency.
Thank you again for the assistance.
SL
Sidney L's update29 Aug 2024, 10:20
Reviewer Update
Assisted, thank you.
I was assisted by their supervisory team, and the the issue was effectively resolved; within a few minutes I received my token.
Thank you for the response and quick resolution. It is suggested that this kind of service is rendered from the start, it will count a lot toward company efficiency, customer support and transparency.
Thank you again for the assistance.
I was assisted by their supervisory team, and the the issue was effectively resolved; within a few minutes I received my token.
Thank you for the response and quick resolution. It is suggested that this kind of service is rendered from the start, it will count a lot toward company efficiency, customer support and transparency.
Thank you again for the assistance.
Citiq Prepaid's replyOfficial
04 Sept 2024, 12:07Thank you for the great feedback.
Citiq Prepaid's reply04 Sept 2024, 12:07
Official
Thank you for the great feedback.