BH
Bret H
1 reviews | Active since Sept 2020
06 Apr 2024, 21:42
Incompetence
I'm am a new client with citiq. I was asked to send fica documents which I do via their whatsapp line. These documents were not up loaded by them. I was then asked when I enquired about my tenant payments that my documents were not recieved. I resubmitted them and was told I'll have to wait longer for my payment.
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Replies (5)0
Replies (5)
Citiq Prepaid's replyOfficial
07 Apr 2024, 10:00Good Day Bret, Thank you for your feedback...we apologise for the inconvenience caused to you and the delay, however your banking details have been uploaded and reinstated on the 6th of April 2024.
it is part of our process to request compliance documents of the owner in order to verify the ownership and make sure the rebate is paid to the rightful owner.
Citiq Prepaid's reply07 Apr 2024, 10:00
Official
Good Day Bret, Thank you for your feedback...we apologise for the inconvenience caused to you and the delay, however your banking details have been uploaded and reinstated on the 6th of April 2024.
it is part of our process to request compliance documents of the owner in order to verify the ownership and make sure the rebate is paid to the rightful owner.
BH
Bret H's updateReviewer Update
08 Apr 2024, 10:47Very nice reply which makes you look good and me look like an idiot. I sent the documents you requested on whatsapp on the 9th March already. These documents were uploaded because have been using the app with login details for a month already. If I hadn't phoned to find out where my payment was I would and infact are still waiting for it. This is where the incompetence comes from. Instead of your company admitting to your incompetence you make it look like I never sent my documents.
BH
Bret H's update08 Apr 2024, 10:47
Reviewer Update
Very nice reply which makes you look good and me look like an idiot. I sent the documents you requested on whatsapp on the 9th March already. These documents were uploaded because have been using the app with login details for a month already. If I hadn't phoned to find out where my payment was I would and infact are still waiting for it. This is where the incompetence comes from. Instead of your company admitting to your incompetence you make it look like I never sent my documents.
Citiq Prepaid's replyOfficial
08 Apr 2024, 12:46 Good day Mr Bret, as per our telephonic conversation, we do apologise for the delay in verifying your documents, however we have uploaded the documents and processed your payments.
Citiq Prepaid's reply08 Apr 2024, 12:46
Official
Good day Mr Bret, as per our telephonic conversation, we do apologise for the delay in verifying your documents, however we have uploaded the documents and processed your payments.
BH
Bret H's updateReviewer Update
09 Apr 2024, 15:49And another day with no payment to me by citiq after one of their suppervisers name Calum promise my payment would be in this morning. He also gave me his direct number incase I had problems and now doesn't take my calls. I cannot either get through to the call centre. This is a chess game and it's time for me to make a move.
BH
Bret H's update09 Apr 2024, 15:49
Reviewer Update
And another day with no payment to me by citiq after one of their suppervisers name Calum promise my payment would be in this morning. He also gave me his direct number incase I had problems and now doesn't take my calls. I cannot either get through to the call centre. This is a chess game and it's time for me to make a move.
BH
Bret H's updateReviewer Update
09 Apr 2024, 20:00Another day filled with broken promises. Still no payment. This payment I'm trying to get is a March payment we are almost half way through April and I'm still waiting. My friend Calum said he would sort it and keep me up to date well he is now at home enjoying his evening with his power on and I'm in the dark with 2 very unhappy tenants. All at citiq enjoy your night
BH
Bret H's update09 Apr 2024, 20:00
Reviewer Update
Another day filled with broken promises. Still no payment. This payment I'm trying to get is a March payment we are almost half way through April and I'm still waiting. My friend Calum said he would sort it and keep me up to date well he is now at home enjoying his evening with his power on and I'm in the dark with 2 very unhappy tenants. All at citiq enjoy your night