Impeccable support from Ayanda.

I use 15 citiq prepaid electricity sub-meters and by 23/11/2024, a day before the touted deadline, only 3 meters received the KCT's required to effect the KR2 upgrade when prepaid electricity was purchased, hence my need for support.

Getting through to a call center agent was extremely difficult, but once I got through, the service provided was nothing short of amazing. Ayanda and the lady that assisted me before her, were both professional! and polite and within a reasonable time I was provided with the KCT's to effect the necessary meter upgrades.

Citiq should've however increased their call center capacity to handle the large number of calls I presume they would've received, closer to the 24 November deadline, to ensure that customers calls are taken.