DS
Dee S
1 reviews | Active since May 2014
07 Jul 2025, 13:25
I have recently activated 4 new prepaid meters on the 1st of June. I was then request to provide the document needed on the same day and I submitted them. According to Citiq website, payments are done on the 2nd (business day) , I have not received any p
Payment not received on the date that they say that make payments
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Replies (4)0
Replies (4)
Citiq Prepaid's replyOfficial
08 Jul 2025, 08:24Good day,
We apologize for any inconvenience that you may have been caused.
We have tried contacting you by email and calling you a few times on the number you supp**** on this Hello Peter, but we unfortunately could not reach you.
Kindly note that we would like to discuss the compliance documents that were sent to us, as they do not correlate with the information we have.
For compliance, security, and verification purposes (POPI Act - Protection of Personal Information), we hold payments whilst we await sufficient compliance documents.
For further guidance with this, please reach out to us with an alternative number, or you could reply to our email.
We look forward to resolving this matter and releasing your payments.
Kind Regards,
Citiq Prepaid Team
We apologize for any inconvenience that you may have been caused.
We have tried contacting you by email and calling you a few times on the number you supp**** on this Hello Peter, but we unfortunately could not reach you.
Kindly note that we would like to discuss the compliance documents that were sent to us, as they do not correlate with the information we have.
For compliance, security, and verification purposes (POPI Act - Protection of Personal Information), we hold payments whilst we await sufficient compliance documents.
For further guidance with this, please reach out to us with an alternative number, or you could reply to our email.
We look forward to resolving this matter and releasing your payments.
Kind Regards,
Citiq Prepaid Team
Citiq Prepaid's reply08 Jul 2025, 08:24
Official
Good day,
We apologize for any inconvenience that you may have been caused.
We have tried contacting you by email and calling you a few times on the number you supp**** on this Hello Peter, but we unfortunately could not reach you.
Kindly note that we would like to discuss the compliance documents that were sent to us, as they do not correlate with the information we have.
For compliance, security, and verification purposes (POPI Act - Protection of Personal Information), we hold payments whilst we await sufficient compliance documents.
For further guidance with this, please reach out to us with an alternative number, or you could reply to our email.
We look forward to resolving this matter and releasing your payments.
Kind Regards,
Citiq Prepaid Team
We apologize for any inconvenience that you may have been caused.
We have tried contacting you by email and calling you a few times on the number you supp**** on this Hello Peter, but we unfortunately could not reach you.
Kindly note that we would like to discuss the compliance documents that were sent to us, as they do not correlate with the information we have.
For compliance, security, and verification purposes (POPI Act - Protection of Personal Information), we hold payments whilst we await sufficient compliance documents.
For further guidance with this, please reach out to us with an alternative number, or you could reply to our email.
We look forward to resolving this matter and releasing your payments.
Kind Regards,
Citiq Prepaid Team
DS
Dee S's updateReviewer Update
08 Jul 2025, 09:00hi Citiq Team.
I do not have a missed call on any of my number from you guys.
Please explain to me what document does not correlate, I have attached all the required document and I was told that the documents are received and are being reviewed, and no communication was sent to me after.
Please review the document and explain to me how they don't correlate. The information that you guys provided to me on e-mail yesterday was that on the 2nd of June you wanted me to confirm the relationship with the person on the bill.
I do not have that message sent to me, please advise what information do you still require so that I can furnish it to avoid further delays and frustrations on my side.
I do not have a missed call on any of my number from you guys.
Please explain to me what document does not correlate, I have attached all the required document and I was told that the documents are received and are being reviewed, and no communication was sent to me after.
Please review the document and explain to me how they don't correlate. The information that you guys provided to me on e-mail yesterday was that on the 2nd of June you wanted me to confirm the relationship with the person on the bill.
I do not have that message sent to me, please advise what information do you still require so that I can furnish it to avoid further delays and frustrations on my side.
DS
Dee S's update08 Jul 2025, 09:00
Reviewer Update
hi Citiq Team.
I do not have a missed call on any of my number from you guys.
Please explain to me what document does not correlate, I have attached all the required document and I was told that the documents are received and are being reviewed, and no communication was sent to me after.
Please review the document and explain to me how they don't correlate. The information that you guys provided to me on e-mail yesterday was that on the 2nd of June you wanted me to confirm the relationship with the person on the bill.
I do not have that message sent to me, please advise what information do you still require so that I can furnish it to avoid further delays and frustrations on my side.
I do not have a missed call on any of my number from you guys.
Please explain to me what document does not correlate, I have attached all the required document and I was told that the documents are received and are being reviewed, and no communication was sent to me after.
Please review the document and explain to me how they don't correlate. The information that you guys provided to me on e-mail yesterday was that on the 2nd of June you wanted me to confirm the relationship with the person on the bill.
I do not have that message sent to me, please advise what information do you still require so that I can furnish it to avoid further delays and frustrations on my side.
Citiq Prepaid's replyOfficial
09 Jul 2025, 08:09Good day, Dee.
Thank you for your great patience and cooperation throughout this process.
We have sent you an email confirming that the query is resolved and your payments have been released.
Please feel free to reach out if further assistance is required.
Kind Regards,
Citiq Prepaid Team
Thank you for your great patience and cooperation throughout this process.
We have sent you an email confirming that the query is resolved and your payments have been released.
Please feel free to reach out if further assistance is required.
Kind Regards,
Citiq Prepaid Team
Citiq Prepaid's reply09 Jul 2025, 08:09
Official
Good day, Dee.
Thank you for your great patience and cooperation throughout this process.
We have sent you an email confirming that the query is resolved and your payments have been released.
Please feel free to reach out if further assistance is required.
Kind Regards,
Citiq Prepaid Team
Thank you for your great patience and cooperation throughout this process.
We have sent you an email confirming that the query is resolved and your payments have been released.
Please feel free to reach out if further assistance is required.
Kind Regards,
Citiq Prepaid Team
Citiq Prepaid's replyOfficial
09 Jul 2025, 08:11Good day, Dee.
Thank you for your great patience and cooperation throughout this process.
We have sent you an email confirming that the query is resolved and your payments have been released.
Please feel free to reach out if further assistance is required.
Kind Regards,
Citiq Prepaid Team
Thank you for your great patience and cooperation throughout this process.
We have sent you an email confirming that the query is resolved and your payments have been released.
Please feel free to reach out if further assistance is required.
Kind Regards,
Citiq Prepaid Team
Citiq Prepaid's reply09 Jul 2025, 08:11
Official
Good day, Dee.
Thank you for your great patience and cooperation throughout this process.
We have sent you an email confirming that the query is resolved and your payments have been released.
Please feel free to reach out if further assistance is required.
Kind Regards,
Citiq Prepaid Team
Thank you for your great patience and cooperation throughout this process.
We have sent you an email confirming that the query is resolved and your payments have been released.
Please feel free to reach out if further assistance is required.
Kind Regards,
Citiq Prepaid Team