MH
Maria H
1 reviews | Active since Jun 2023
30 Mar 2026, 13:39
I have installed the prepaid meters last year May,the service was very good but things took a turn this year.Every month I recharge electricity for 700 ,and my tenants always send me their tokens for their monthly purchases. Come month end I will no
Bad service I have ever received at citiq prepaid customer service
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Replies (2)0
Replies (2)
Citiq Prepaid's replyOfficial
30 Mar 2026, 15:30Dear Maria,
We are so sorry to hear about the frustration this matter has caused you.
As per our discussions with you, we are in the process of investigating the matter you raised. It would appear that due to a technical issue the some of the payments have been returned by the banking institution. We have made contact with the payment service provider to establish what has caused this issue. We will continue to remain in contact with you while we address and resolve this matter.
We apologise for the inconvenience this may have caused you .
If you need any other assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
We are so sorry to hear about the frustration this matter has caused you.
As per our discussions with you, we are in the process of investigating the matter you raised. It would appear that due to a technical issue the some of the payments have been returned by the banking institution. We have made contact with the payment service provider to establish what has caused this issue. We will continue to remain in contact with you while we address and resolve this matter.
We apologise for the inconvenience this may have caused you .
If you need any other assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
Citiq Prepaid's reply30 Mar 2026, 15:30
Official
Dear Maria,
We are so sorry to hear about the frustration this matter has caused you.
As per our discussions with you, we are in the process of investigating the matter you raised. It would appear that due to a technical issue the some of the payments have been returned by the banking institution. We have made contact with the payment service provider to establish what has caused this issue. We will continue to remain in contact with you while we address and resolve this matter.
We apologise for the inconvenience this may have caused you .
If you need any other assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
We are so sorry to hear about the frustration this matter has caused you.
As per our discussions with you, we are in the process of investigating the matter you raised. It would appear that due to a technical issue the some of the payments have been returned by the banking institution. We have made contact with the payment service provider to establish what has caused this issue. We will continue to remain in contact with you while we address and resolve this matter.
We apologise for the inconvenience this may have caused you .
If you need any other assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
MH
Maria H's updateReviewer Update
03 Apr 2026, 08:00Good morning
Citiq did consult me,but they didn't fulfill what they promised. I'm now awaiting two payments .I was supposed to have received my payout for March on the 1st of this month but I still haven't received it.
Citiq did consult me,but they didn't fulfill what they promised. I'm now awaiting two payments .I was supposed to have received my payout for March on the 1st of this month but I still haven't received it.
MH
Maria H's update03 Apr 2026, 08:00
Reviewer Update
Good morning
Citiq did consult me,but they didn't fulfill what they promised. I'm now awaiting two payments .I was supposed to have received my payout for March on the 1st of this month but I still haven't received it.
Citiq did consult me,but they didn't fulfill what they promised. I'm now awaiting two payments .I was supposed to have received my payout for March on the 1st of this month but I still haven't received it.