L
Lesiba
1 reviews | Active since May 2026
01 May 2026, 18:33
I cant buy token thr...
I cant buy token through my App so is just useless
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Replies (1)
Citiq Prepaid's replyOfficial
04 May 2026, 12:05Dear Lesiba,
We are so sorry to hear about the frustration this matter has caused you.
As per our conversations, we can confirm there was a slight delay in generating tokens on the 1st of May, once payment had been made on the app. This was mostly due to a considerable influx in traffic and usage on the app at the time. We can confirm we have assisted in resolving the issue for this meter and the tokens have been loaded on the meter.
We apologise for the inconvenience caused to you .
If you need any other assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
We are so sorry to hear about the frustration this matter has caused you.
As per our conversations, we can confirm there was a slight delay in generating tokens on the 1st of May, once payment had been made on the app. This was mostly due to a considerable influx in traffic and usage on the app at the time. We can confirm we have assisted in resolving the issue for this meter and the tokens have been loaded on the meter.
We apologise for the inconvenience caused to you .
If you need any other assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
Citiq Prepaid's reply04 May 2026, 12:05
Official
Dear Lesiba,
We are so sorry to hear about the frustration this matter has caused you.
As per our conversations, we can confirm there was a slight delay in generating tokens on the 1st of May, once payment had been made on the app. This was mostly due to a considerable influx in traffic and usage on the app at the time. We can confirm we have assisted in resolving the issue for this meter and the tokens have been loaded on the meter.
We apologise for the inconvenience caused to you .
If you need any other assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
We are so sorry to hear about the frustration this matter has caused you.
As per our conversations, we can confirm there was a slight delay in generating tokens on the 1st of May, once payment had been made on the app. This was mostly due to a considerable influx in traffic and usage on the app at the time. We can confirm we have assisted in resolving the issue for this meter and the tokens have been loaded on the meter.
We apologise for the inconvenience caused to you .
If you need any other assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management