RR
Rachel R
1 reviews | Active since Oct 2023
03 Jun 2026, 12:06
I bought electricity...
I bought electricity and didn’t get my tokens tried to call them they kept dropping my calls as so as I start explaining so they are the worst
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Citiq Prepaid's replyOfficial
04 Jun 2026, 08:33Dear Rachel,
Thank you so much for taking the time to share your comments with us. We sincerely apologise for the great frustration this matter caused you.
As per our discussions with you, we can confirm that there was no error on our side with this particular purchase. Unfortunately it would seem there was an outstanding token advance on this meter from a third party supplier, and that an error on their end resulted in the confusion. We will be happy to assist you with your next purchase and help explain our new Advance Token options to help consolidate your purchases in one place.
We will continue to maintain high standards of service to ensure we meet your expectations going forward.
If you need any assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
Citiq Prepaid's reply04 Jun 2026, 08:33
Official
Dear Rachel,
Thank you so much for taking the time to share your comments with us. We sincerely apologise for the great frustration this matter caused you.
As per our discussions with you, we can confirm that there was no error on our side with this particular purchase. Unfortunately it would seem there was an outstanding token advance on this meter from a third party supplier, and that an error on their end resulted in the confusion. We will be happy to assist you with your next purchase and help explain our new Advance Token options to help consolidate your purchases in one place.
We will continue to maintain high standards of service to ensure we meet your expectations going forward.
If you need any assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management