I am unsatisfy with citiq service

I am so disappointed, I did bought 200+kwh for R300 in January and February I got 127kwh for R300, and I call citiq they told me is my landlord whom change the tariff but which is not in favor of me his tenant but his own favor means *****ing from tenant and this is destroying citiq as I thought citiq is robbing us. Citiq need to do something about this. This is clever game from landlords and is totally wrong.