SM
Shane M
1 reviews | Active since Jun 2011
30 Nov 2025, 22:54
How is this company even allowed to operate “legally”?
Their support team is completely clueless and takes ages to respond.
Seventeen days after confirming that my account is active, I am suddenly told that the banking details “cannot be confirmed” — despite the fact that I submitted official bank documents on the day of registration. How convenient that this issue only appears now, exactly when funds are supposed to be paid to us.
To make matters worse, incorrect municipal rates were assigned even though I submitted the correct municipal bill.
At this point, I am seriously considering removing their equipment altogether. The service from this company is beyond pathetic and feels dangerous.
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Replies (1)
Citiq Prepaid's replyOfficial
02 Dec 2025, 08:45Dear Shane,
We sincerely apologise for the frustration and inconvenience in this regard.
As per our discussions with you, we have been able to resolve the bank verification matter and payments should no longer be delayed at the end of the month. We are working on resolving the issue regarding the municipal rate calculation in your area, and remedy this going forward. We will remain in touch with you telephonically until the matter is resolved and we can provide you with confirmation that all is in order.
We remain committed to providing you with a superb service.
If you need any further assistance please reach out to us immediately. We are here to help.
Warm Regards
Citiq Management
We sincerely apologise for the frustration and inconvenience in this regard.
As per our discussions with you, we have been able to resolve the bank verification matter and payments should no longer be delayed at the end of the month. We are working on resolving the issue regarding the municipal rate calculation in your area, and remedy this going forward. We will remain in touch with you telephonically until the matter is resolved and we can provide you with confirmation that all is in order.
We remain committed to providing you with a superb service.
If you need any further assistance please reach out to us immediately. We are here to help.
Warm Regards
Citiq Management
Citiq Prepaid's reply02 Dec 2025, 08:45
Official
Dear Shane,
We sincerely apologise for the frustration and inconvenience in this regard.
As per our discussions with you, we have been able to resolve the bank verification matter and payments should no longer be delayed at the end of the month. We are working on resolving the issue regarding the municipal rate calculation in your area, and remedy this going forward. We will remain in touch with you telephonically until the matter is resolved and we can provide you with confirmation that all is in order.
We remain committed to providing you with a superb service.
If you need any further assistance please reach out to us immediately. We are here to help.
Warm Regards
Citiq Management
We sincerely apologise for the frustration and inconvenience in this regard.
As per our discussions with you, we have been able to resolve the bank verification matter and payments should no longer be delayed at the end of the month. We are working on resolving the issue regarding the municipal rate calculation in your area, and remedy this going forward. We will remain in touch with you telephonically until the matter is resolved and we can provide you with confirmation that all is in order.
We remain committed to providing you with a superb service.
If you need any further assistance please reach out to us immediately. We are here to help.
Warm Regards
Citiq Management