DV
Debbie V
1 reviews | Active since Apr 2019
29 Jul 2025, 15:15
Extremely Bad Service - Would not reccomend
If i could give them zero stars i would. The service from this company is pathetic. In fact, i cannot complain about it as we are not getting any service. When you sent emails it takes forever to be attended to, that is if they attend to it. Sending WhatsApp to the WhatsApp numbers as well is a total waste of time. It makes it very difficult for a landlord to open a profile or even register a meter on whatsupp or email. As a landlord with over 300 tenants, I WOULD DEFINATELY NOT RECCOMENT CITIQ, as i will be moving all my meters over to another service provider shortly.
Helpful (0)
Replies (4)0
Replies (4)
Citiq Prepaid's replyOfficial
30 Jul 2025, 09:26 Dear Debbie Vermeulen Thank you for your feedback and for bringing this matter to our attention. We sincerely apologise for the delays you experienced in registering your meters and for the frustration caused by the lack of timely responses via email and WhatsApp. We understand how important prompt service is, especially for landlords managing a large number of tenants. We are pleased to confirm that your query has since been resolved, and our agent has reached out to you directly with an apology and assistance during the call. Please rest assured that we are continuously working to improve our response times and service quality across all our platforms. Your experience is not the standard we strive to uphold, and your feedback is being used to help us improve. If there is anything further we can assist you with, please don’t hesitate to contact us directly. Kind regards,
The Citiq Prepaid Team
The Citiq Prepaid Team
Citiq Prepaid's reply30 Jul 2025, 09:26
Official
Dear Debbie Vermeulen Thank you for your feedback and for bringing this matter to our attention. We sincerely apologise for the delays you experienced in registering your meters and for the frustration caused by the lack of timely responses via email and WhatsApp. We understand how important prompt service is, especially for landlords managing a large number of tenants. We are pleased to confirm that your query has since been resolved, and our agent has reached out to you directly with an apology and assistance during the call. Please rest assured that we are continuously working to improve our response times and service quality across all our platforms. Your experience is not the standard we strive to uphold, and your feedback is being used to help us improve. If there is anything further we can assist you with, please don’t hesitate to contact us directly. Kind regards,
The Citiq Prepaid Team
The Citiq Prepaid Team
DV
Debbie V's updateReviewer Update
01 Aug 2025, 12:17None of my issues were sorted, you sent emails and WhatsApp's and phone and cannot even speak to a manager! Their lack of service is affecting my business and my tenants, definately the worst company to deal with ever. I would not recommend to anybody, as they are all talk and no service.
DV
Debbie V's update01 Aug 2025, 12:17
Reviewer Update
None of my issues were sorted, you sent emails and WhatsApp's and phone and cannot even speak to a manager! Their lack of service is affecting my business and my tenants, definately the worst company to deal with ever. I would not recommend to anybody, as they are all talk and no service.
Citiq Prepaid's replyOfficial
01 Aug 2025, 13:04Dear Debbie,
We completely understand you frustration. As per our conversations with you we can confirm the meters were activated, however you were not able to see them linked to your profile. For this inconvenience we apologise sincerely.
We are handling your quotation request as well and will provide you with feedback within 24 hours.
Sincerely,
Citiq Management Team
We completely understand you frustration. As per our conversations with you we can confirm the meters were activated, however you were not able to see them linked to your profile. For this inconvenience we apologise sincerely.
We are handling your quotation request as well and will provide you with feedback within 24 hours.
Sincerely,
Citiq Management Team
Citiq Prepaid's reply01 Aug 2025, 13:04
Official
Dear Debbie,
We completely understand you frustration. As per our conversations with you we can confirm the meters were activated, however you were not able to see them linked to your profile. For this inconvenience we apologise sincerely.
We are handling your quotation request as well and will provide you with feedback within 24 hours.
Sincerely,
Citiq Management Team
We completely understand you frustration. As per our conversations with you we can confirm the meters were activated, however you were not able to see them linked to your profile. For this inconvenience we apologise sincerely.
We are handling your quotation request as well and will provide you with feedback within 24 hours.
Sincerely,
Citiq Management Team
DV
Debbie V's updateReviewer Update
01 Aug 2025, 13:58Yes and my other queries on email and whatsupp has that is outstanding since February is still not attended to.
Regards
Debbie
Regards
Debbie
DV
Debbie V's update01 Aug 2025, 13:58
Reviewer Update
Yes and my other queries on email and whatsupp has that is outstanding since February is still not attended to.
Regards
Debbie
Regards
Debbie