Expensive citiq

I have been getting around 67kw for R100, suddenly since last month im getting 35kw for R100. I sent citiq email enquiring about this, they requested i send my meter number then my case was closed even before i could reply to thier email. Like it feels citiq and landlords are in this together. How do they allow landlords to set the tarrifs? Citiq is higly expensive and it seems the landlords can just stay away from them cos they ripping us off together.