JR
Jeeva R
1 reviews | Active since Aug 2023
07 Aug 2023, 06:25
Excessive electricity charges by citiq pre paid
I have on the 29th July purchased R500 worth of electricity through a banking app for a citiq pre paid meter and received 113 units of electricity, I again purchased R1000 on the 5th of August and received 226 units is this the correct amount of units I should receive
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Citiq Prepaid's replyOfficial
11 Aug 2023, 15:23Good afternoon Jeeva,
Thank you for taking our call.
As discussed, we got in touch with your landlord and confirmed that your tariff is set according to what they are being charged by the Municipality.
Your tariff includes a service fee (8.45% ex VAT), and channel fee (3.45% ex VAT), and the VAT will still be added to these amounts.
If you need any further assistance, please do not hesitate to contact us.
Kind Regards,
Citiq Prepaid's reply11 Aug 2023, 15:23
Official
Good afternoon Jeeva,
Thank you for taking our call.
As discussed, we got in touch with your landlord and confirmed that your tariff is set according to what they are being charged by the Municipality.
Your tariff includes a service fee (8.45% ex VAT), and channel fee (3.45% ex VAT), and the VAT will still be added to these amounts.
If you need any further assistance, please do not hesitate to contact us.
Kind Regards,