AL
Anne-Mare Lotter
1 reviews | Active since Dec 2015
01 Oct 2024, 10:00
EXCESSIVE AND ******* TARIFF HIKING OF ELECTRICITY
My tenant is buying electricity at more than a R1 per kw more than the local electricity provider's rate. I have tried to sent a 'contact us' inquiry but it will not allow you to submit unless you install software from another application. Then I tried to phone but after holding on for a very long time was met with a very unhelpful call centre agent for whom I had to spell out everything and then could not even give me a reference number, but cut the call. Is this type of ******ion not *******?
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Citiq Prepaid's replyOfficial
02 Oct 2024, 13:57Good Day Anne-Maré,
Thank you for taking our call.
At Citiq Prepaid we strive to provide our clients with the best service and we want to apologize for the inconvenience and poor service you have received from us.
Please be assured that the service failure will be addressed and dealt with accordingly.
We have confirmed that the rate was slightly higher than what you were being charged, which has been adjusted according to your prepaid purchases.
Kind regards,
The Citiq Prepaid Team.
Thank you for taking our call.
At Citiq Prepaid we strive to provide our clients with the best service and we want to apologize for the inconvenience and poor service you have received from us.
Please be assured that the service failure will be addressed and dealt with accordingly.
We have confirmed that the rate was slightly higher than what you were being charged, which has been adjusted according to your prepaid purchases.
Kind regards,
The Citiq Prepaid Team.
Citiq Prepaid's reply02 Oct 2024, 13:57
Official
Good Day Anne-Maré,
Thank you for taking our call.
At Citiq Prepaid we strive to provide our clients with the best service and we want to apologize for the inconvenience and poor service you have received from us.
Please be assured that the service failure will be addressed and dealt with accordingly.
We have confirmed that the rate was slightly higher than what you were being charged, which has been adjusted according to your prepaid purchases.
Kind regards,
The Citiq Prepaid Team.
Thank you for taking our call.
At Citiq Prepaid we strive to provide our clients with the best service and we want to apologize for the inconvenience and poor service you have received from us.
Please be assured that the service failure will be addressed and dealt with accordingly.
We have confirmed that the rate was slightly higher than what you were being charged, which has been adjusted according to your prepaid purchases.
Kind regards,
The Citiq Prepaid Team.