Electricity purchased but no token number received

I purchased R200 electricity today at 5:24AM using the instant EFT (Ozow) option on the Citiq Prepaid LogoCitiq Prepaid Meter Management System. The money went off my bank account,the transaction was successful but I did not receive an SMS with the token number and the transaction/token also doesn't appear in my "Last 5 purchases" list .I sent an e-mail to your help e-mail address at 5:36AM and request 86832 was opened. I have called twice now and have already sent Micaela White e-mails with proof of payments and still I have not received my token. This is urgent as I only have about 6 units left. Meter Number *** Amount of Units 82.7