TB
Thea B
1 reviews | Active since Jan 2024
09 Feb 2024, 12:14
DONT TOUCH CITIQ PRODUCTS EVER!!!!!!!!
I bought 2 prepaid water meters approx 18 mths ago. First one was faulty which they replaced, 2nd one , they keypad is now faulty due to design flaw whereby one cannot change the batteries. They have now told me to buy a new keypad which costs R 1777 yet I paid R 2950 18 mths ago. DO NOT TOUCH CITIQ PRODUCTS. YOU HAVE ABSOLUTELY NO SERVICE BACKUP. BIGGEST RIPOFF!!!!!!!!!!
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Thea B's updateReviewer Update
09 Feb 2024, 15:18Subsequent to my writing the post above, I have been contaccted by one of their managers, Kaylinn, who has gone above and beyond the call of duty to try and help me. Just sad that I wasted about 14 phone calls before getting any joy from the company. I am very grateful for Kaylinn's help
TB
Thea B's update09 Feb 2024, 15:18
Reviewer Update
Subsequent to my writing the post above, I have been contaccted by one of their managers, Kaylinn, who has gone above and beyond the call of duty to try and help me. Just sad that I wasted about 14 phone calls before getting any joy from the company. I am very grateful for Kaylinn's help
Citiq Prepaid's replyOfficial
15 Feb 2024, 15:38Good day Mrs Bluck, The above review is not a true reflection of our company's service, as the product you are refereeing to dose not belong to Citiq prepaid. However, even though the product is not ours and out of warranty with the manufacturer, We at Citiq sent you a new Product fee at no cost to you, as we value our clients.
Citiq Prepaid's reply15 Feb 2024, 15:38
Official
Good day Mrs Bluck, The above review is not a true reflection of our company's service, as the product you are refereeing to dose not belong to Citiq prepaid. However, even though the product is not ours and out of warranty with the manufacturer, We at Citiq sent you a new Product fee at no cost to you, as we value our clients.