1 reviews | Active since Nov 2012
dont change over to citiq they dont allow tenants to buy electricity from a vendor its all lies
Hi
I am an owner and really disappointed with the supervisors who refuses to call back for more then 2 days .
I have recently changed from meter mate to citiq.
For the last 2 days my tenants can not buy electricity from a vendor as the vendors machine is saying no meter found, i have logged this with citiq and they keep telling me to tell the tenants to go any buy electricity and i keep sending them up and down and it keeps on saying the same thing meter not found.
Every 2 hours the same story , it is leaving with no option but to log a review on all social media platforms in order to get assistance .
Why does the supervisor not return calls ?
Today is friday and most companies close early ? 2 days my Tenants are left without electricity since changover , please do not change over to citiq
Everytime u call the callcentre u speak to a different call centre agent and they give different answers, some say its working but its not . some say they will call back but they dont call back. Some say they will follow up.
U are not allowed to speak to a supervisor and he does not return calls
Dear Naeem,
Thank you so much for taking the time to share your comments with us. We sincerely apologise for any frustration caused you.
As per our various communications with you, the issue appears to be related with the key change tokens issued by your previous supplier. We are working closely with you and the previous supplier to get the matter resolved and ensure that your tenant's meters are able to purchase and supply electricity through our network. We completely understand the incredible frustration and the magnitude of the matter.
We will work on doing better and will continue to maintain high standards of service to ensure we meet your expectations going forward.
If you need any assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
Dear Naeem,
Thank you so much for taking the time to share your comments with us. We sincerely apologise for any frustration caused you.
As per our various communications with you, the issue appears to be related with the key change tokens issued by your previous supplier. We are working closely with you and the previous supplier to get the matter resolved and ensure that your tenant's meters are able to purchase and supply electricity through our network. We completely understand the incredible frustration and the magnitude of the matter.
We will work on doing better and will continue to maintain high standards of service to ensure we meet your expectations going forward.
If you need any assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management