1 reviews | Active since Feb 2017

25 Feb 2017, 14:51

Don't bother with this bunch

<p>Useless people who don't want to help, how do you run a business like this. After four calls to the call centre I'm still waiting to get the meter registered, had to connect my tenant back the old way, supposedly they would call right back do yourself a favour and buy another meter this company does not give a **** about it's customers.</p>

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Replies (4)
Citiq Prepaid
Citiq Prepaid's reply25 Feb 2017, 16:01
Official

Dear Peter

Please accept my apologies; that is totally unacceptable.

One of our Help Desk managers will call you right away to resolve this for you.

Regsitrations should take 10 minutes; today is our busiest day of the month, but this is no excuse

Kind regards

Simon (Director)

Citiq Prepaid
Citiq Prepaid's reply25 Feb 2017, 16:42
Official

Dear Peter - our Help Desk Manger is trying to contact you on the cell number provided.

's update27 Feb 2017, 12:27
Reviewer Update

Peter Tshiani, thank you for actually helping me. I will update the rating when my meter is finally registered.

's update27 Feb 2017, 14:06
Reviewer Update

Thanks Peter