KM
Kashmeera M

1 reviews | Active since Aug 2016

30 May 2025, 09:56

Do not install !!!

Please don’t make the mistake of installing Citique prepaid metres .. from the agents who sell it , to the aftercare services- it’s so pathetic. They have an app- that DOES not work . They blocked my account - and it’s taking forever to unblock it - whilst my new tenant needs electricity. They have no care - and keep apologising. They furthermore said that people are charged different tarrif rates - the amount of which is not privy to us as customers. Their electricity is way more expensive than the average cost. Just don’t install it , biggest regret .

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Replies (1)
Citiq Prepaid
Citiq Prepaid's reply05 Jun 2025, 09:05
Official
Good day,

We truly would like to extend our sincerest apologies for any and every inconvenience caused to you. 
We appreciate you taking our call, and as per the telephonic arrangement, we would be happy to get feedback and constructive criticism when we call you back at 16:00 today. 

We'd also like to hear the root cause of the matter and best assist in resolving it. We will be in touch as arranged. 

Kind Regards,
Citiq Prepaid Team