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Sibongile M
1 reviews | Active since Jul 2017
16 Jul 2019, 16:38
Disgusting service
I have been buying electricity online and when I requested token number was put from pillar to post with no one being able to assist me. I spoke to about 4 consultants from call centre and all promised to call back but non of them called back.I even sent proof of payment to their what's app number still no response even though it was received and read. I can't wait for my complex to go to another pre paid service provider.
Helpful (0)
Replies (3)0
Replies (3)
Citiq Prepaid's replyOfficial
16 Jul 2019, 17:02Hi Sibongile
We sincerely apologize for your experience. Can you kindly send an email to *** and we will escalate this matter to our head of customer support.
We sincerely apologize for your experience. Can you kindly send an email to *** and we will escalate this matter to our head of customer support.
Citiq Prepaid's reply16 Jul 2019, 17:02
Official
Hi Sibongile
We sincerely apologize for your experience. Can you kindly send an email to *** and we will escalate this matter to our head of customer support.
We sincerely apologize for your experience. Can you kindly send an email to *** and we will escalate this matter to our head of customer support.
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Sibongile M's updateReviewer Update
16 Jul 2019, 17:16I cannot see your email adress. As I m typing this still have not received token number.
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Sibongile M's update16 Jul 2019, 17:16
Reviewer Update
I cannot see your email adress. As I m typing this still have not received token number.
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Sibongile M's updateReviewer Update
17 Jul 2019, 08:35Llewellyn, Chris and the other 2 which I didn't get their names all promised to call back. None of them did that. I wonder if all your customers receive this silent treatment customer service. Not professional at all not even sure if they know what they are doing.
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Sibongile M's update17 Jul 2019, 08:35
Reviewer Update
Llewellyn, Chris and the other 2 which I didn't get their names all promised to call back. None of them did that. I wonder if all your customers receive this silent treatment customer service. Not professional at all not even sure if they know what they are doing.