Disappointing service and lack of follow up by Citiq Agents

I am very frustrated dealing with this company / call centre and the inefficiency of their Staff in transferring one of my 6 prepaids to the new Owner. All forms and docs sent timeously in February yet the change was not actioned now 3 meters transferred caused extra confusion / complications. Surely it was simple!? The lack of response nor a Manager contacting me which I requested is very poor. Not to mention my not receiving my statements and now their networks are poor. Im seriously considering changing my 5 meters to another company to administer. Lets see if they can sort the recent mess out by month end and pay the correct owners!???