1 reviews | Active since Oct 2026
Disappointed that they have no way to rectify errors.. once you purchase, it's done
purchased a citiq token by error and they have no process to reimburse or see if a token had not been used. Yes it was my mistake but I was just told "sorry, nothing we can do". disappointing.
Dear Terence,
Thank you so much for taking the time to share your comments with us. We sincerely apologise for any frustration caused you.
As per our discussions with you, once a token is issued by Cigicell it cannot be refunded as the token is live. We did engage with the property owners who has advised that they would not be willing to refund it either. The only option left would be to sell the token to the person/s where the meter you purchased for is located. The token can then be used on that meter and the money would be returned to you by the tenants of that property.
We will continue to maintain high standards of service to ensure we meet your expectations going forward.
If you need any assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
Dear Terence,
Thank you so much for taking the time to share your comments with us. We sincerely apologise for any frustration caused you.
As per our discussions with you, once a token is issued by Cigicell it cannot be refunded as the token is live. We did engage with the property owners who has advised that they would not be willing to refund it either. The only option left would be to sell the token to the person/s where the meter you purchased for is located. The token can then be used on that meter and the money would be returned to you by the tenants of that property.
We will continue to maintain high standards of service to ensure we meet your expectations going forward.
If you need any assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management