Disappointed

Was reasonable happy with Citiq prepaid until the end of our relationship, the property my family owned had their meters installed, have received my payment at the beginning of each month. The property was sold at the end of February was contacted by a representative of Citiq on the 26th to confirm, as they could not split payment for the last few days I advised them to pay me as finaly readings electricity/water reading would only happen on the 28th so account would start for him on the 1st and I needed these funds to pay towards final consolidated account. They took the meters out off my profile on the 28th and transferred them to new owners profile and then proceeded to pay the monies received by them for the month of February into the new owners account. I do not know if this is incompetence or inefficiency but definitely a fault in their system, first by not being able to split a payment, as you can activate an account anyday of the month, and secondly paying funds to a brand new profile for monies collected for a totally different person.