Complaint Against Citiq Prepaid – Unacceptable Delays and Poor Service

Dear Hellopeter,

I would like to formally lodge a complaint against Citiq Prepaid due to their extremely poor service and lack of efficiency in handling my change of ownership request.

I have been engaging with Citiq Prepaid for almost three months, attempting to update the account ownership for a prepaid meter. Despite submitting all the required documents multiple times, I have been subjected to continuous delays, endless back-and-forth emails, and a lack of accountability.

Each time I follow up, I am either asked for the same documents again or directed to a different person who seems unaware of the previous discussions. This has led to unnecessary frustration and financial inconvenience as I am still unable to receive the funds due to me.

Even after repeatedly providing: ✔️ Completed Change of Ownership Forms ✔️ ID documents of both previous and new owners ✔️ Proof of banking details ✔️ Proof of ownership (bills and title deed) ✔️ Affidavit confirming consent for the ownership transfer

Citiq Prepaid continues to drag the process without resolution. The lack of urgency and professionalism is unacceptable.

I urge Citiq Prepaid to take immediate action and finalize this matter. If this delay continues, I will be left with no choice but to seek alternative solutions, including disconnecting Citiq’s meter services and taking further action against their incompetence.

I strongly warn other potential customers to avoid Citiq Prepaid if they expect efficiency and good customer service. This company has proven to be unreliable, and I would not recommend their services to anyone.

I expect Citiq Prepaid to resolve this issue immediately and provide a clear timeline for completion.

Citiq Prepaid, do better!

Regards, Arashad